This really good conference: International service design Northumbria in Newcastle took plòace last march and was on the subject of service design with a great collection of speakers and the podcasts to download:
Service Innovation through Design Thinking from Tim Brown, CEO of IDEO
Signposts for the Next Decade from Dr. Andrea Cooper, Head of Design Knowledge, Design Council
Live|Work - Pioneering Service Design from Chris Downs, Partner, Live|Work
Objects of Service - From Subjects to Objects and Back Again from Prof. Steven Kyffin, Global Head of Design Research, Philips Design
and much more…
via Design Council RED